Refund policy

RETURN AND REFUND POLICY

We want you to be happy with your Atleet Gear purchase. If you change your mind, you may request a return within 7 days after delivery, provided the product meets the return conditions below.

Change-of-mind returns

To qualify for a change-of-mind return, products must be:

  • Unused, unworn, and unwashed
  • In their original condition and packaging
  • Returned with all original tags attached
  • Free from damage, stains, odours, or signs of use

You are responsible for the return delivery cost for change-of-mind returns. Original delivery charges are not refundable unless required by applicable law.

To request a return, email info@atleetgear.co.za with your order number and the reason for the return. We will provide return instructions. Do not send products back without contacting us first.

Once we receive and inspect the returned product, we will confirm whether the return has been approved. Approved refunds will be paid to the original payment method. Please allow a reasonable processing period for the refund to appear, depending on your payment provider.

Damaged, defective, incorrect, or missing products

If you receive a damaged, defective, incorrect, or incomplete order, contact us at info@atleetgear.co.za as soon as possible with your order number and photographs of the issue. We will assess the matter and, where appropriate, arrange a repair, replacement, refund, or other remedy in accordance with applicable South African law.

Products that cannot be returned

For health or hygiene reasons, products that have been worn, washed, damaged, or otherwise used may not be eligible for a change-of-mind return. This does not affect your legal rights where a product is defective, unsafe, incorrect, or not of acceptable quality.

Exchanges

We do not guarantee exchanges. If you need a different size or product, you may return the original product under this policy and place a new order, subject to availability.

Cancellations

If you need to cancel an order, contact us as soon as possible at info@atleetgear.co.za. We will try to accommodate cancellation requests before dispatch, but cancellation may not be possible once an order has been dispatched.

Nothing in this policy limits any rights or remedies available to you under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other applicable South African law.

Review this against your actual fulfilment process before saving, particularly how you inspect returns and process refunds